CCNA Collaboration

Prerequisites :

Must have Basic knowledge of Network Communication with CCNA Routing and Switching

  • Describe the Characteristics of a Cisco Unified Communications Solution
  • Describe quality implications of a VoIP network
  • Describe call signalling and media flows
  • Verify user features are operational
  • Provision End Users & Associated Devices
  • Create or modify directory numbers
  • Configure Voice Messaging & Presence
  • Describe Cisco Unified IM and Presence
  • Maintain Cisco Unified Communications System Provide End User Support
  • Generate capacity reports
  • Monitor voicemail usage Video Concepts
  • Endpoint Configuration
  • Troubleshoot endpoint issues
  • Troubleshooting & Support Conferencing Concepts