Hardware & Network Training

ITSM7 Days


Prerequisite :Basic Knowledge of Computer & Basic Knowledge of English Language


MODULES

  • Introduction to ITSM
  • Overview on Release Management
  • Overview on Service Desk
  • Overview on Service Level Management
  • Overview on Incident Management
  • Overview on Capacity Management
  • Overview on Problem Management
  • Overview on Financial Management
  • Overview on Configuration Management
  • Overview on IT Service Continuity Management
  • Overview on Change Management

Alliance Partner